On December 19th, 2019, Prof. Dr. Philippe Palanque (University Toulouse 3 “Paul Sabatier”, France) will give a talk about "Automation as a Design Option for Interactive Systems and its Implications on Usability, UX, Dependability and Safety" in the context of the SFB 901.
Abstract:
Innovation and creativity are the research drivers of the Human-Computer Interaction (HCI) community which is currently investing a vast amount of resources in the design and evaluation of “new” user interfaces and interaction techniques, leaving the correct functioning of these interfaces at the discretion of the helpless developers. In the area of formal methods and dependable systems the emphasis is usually put on the correct functioning of the system leaving its usability to secondary-level concerns (if at all addressed). However, designing interactive systems requires blending knowledge from these domains in order to provide operators with both usable and reliable systems. The talk will present possible research directions and their benefits for combining several complementary approaches to engineer interactive critical systems. Due to their specificities, addressing this problem requires the definition of methods, notations, processes and tools to go from early informal requirements to deployed and maintained operational interactive systems. The presentation will highlight the benefits of (and the need for) an integrated framework for the iterative design of operators' procedures and tasks, training material and the interactive system itself. The emphasis will be on interaction techniques specification and validation as their design is usually the main concern of HCI conferences. A specific focus will be on automation that is widely integrated in interactive systems both at interaction techniques level and at application level but is usually presented as an objective to reach (for instance targeting at higher automation) and not as a design option. Examples will be taken from interactive cockpits on large civil commercial aircrafts (such as the A380), satellite ground segment application and Air Traffic Control workstations.